Careers

Join a Winning Team at Mercedes-Benz of North Olmsted

Welcome to our Employment Opportunities page! If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.

We are looking for qualified:

• Service Technicians
• Service Manager
• Parts Driver
• Fleet Coordinator
• Mercedes Brand Consultant
• Lot Porter
• Service Porter
• Service Writer

Apply Online

 

*All driving positions must be over the age of 21 with a clean driving record. All applicants must pass pre-employment testing to include background checks, MVR, and drug testing in order to qualify for employment.

 

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Service Technician

Mercedes-Benz of North Olmsted is seeking full-time service technicians with a minimum 2-year CURRENT automotive tech experience. This job will challenge your abilities to service Mercedes-Benz and other premium brand vehicles and the most sophisticated product in the market today. Must be 21 yrs of age or older with a clean driving record. Multiple positions available. Only serious applicants with required requirements apply.

Job Requirements

• Must have a minimum of minimum 2 year current automotive experience
• Must be 21 years of age or older

Job Duties – Responsibilities – Skills

• Basic routine maintenance (A & B Services)
• Oil changes
• Tire rotation
• Brake inspections
• Basic software updates
• Wiper Blade replacement
• Work well with others
• Mercedes-Benz training to be provided, existing knowledge a plus
• Flexible work schedule
• Ability to identify the problem quickly
• Ability to learn new technology and repair and service procedures and specifications.
• Effective analytical and communication skills.
• Strong knowledge of automobiles
• Isolating the systems or components that might have caused the problem.
• Maintaining efficiency and accuracy in diagnosing as well as repairing vehicles.
• Inspection, repair, replacement of parts like hoses, belts, plugs, fuel systems, brakes, and other possible troublesome items.
• Using power tools like pneumatic wrenches in order to remove bolts easily and quickly.
• Using common hand tools like screwdrivers, wrenches, and pliers, to work on small-scale parts.

Benefits

• Very Competitive pay structure
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Potential signing bonus/bonus pay

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Service Manager

• Minimum of 3 years Automotive Dealership Management Experience
• Luxury import Dealership Experience is a plus
• Reynolds experience  
• Excellent oral and written communication skills, sales and customer service
• Comfortable interacting with and corporate and affluent clients
• Focus on safety , quality and customer satisfaction
• Scheduling and planning skills helpful 
• Strong project and time management skills
• Professional, trustworthy, highly motivated. and a self-starter
• Must be 21 yrs of age or older with a valid driver’s license with a CLEAN driving record 
• Able to drive a standard shift.

• Forecasts goals and objectives for the department and strives to meet them. 
• Hires, trains, motivate, counsels, and monitor the performance of all service department staff. 
• Prepares and administers an annual operating budget for the service department. 
• Maintains reporting systems required by general management and the factory. 
• Attends managers meetings. 
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. 
• Strives for harmony and teamwork within the department and with all other departments. 
• Develops and implements a marketing plan which promotes new and repeat business. 
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. 
• Understands and ensures compliance with manufacturer warranty and policy procedures. 
• Accounts for all documents; ensures that none are missing, and all are processed correctly. 
• Holds weekly department meetings. 
• Directs and schedules the activities of all department employees. 
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. 
• Monitors technicians’ daily productivity reports and corresponding payroll records. 
• Monitors and follows up on parts orders with the parts manager to ensure availability. 
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations. 
• Establishes and maintains good working relationships with customers to encourage repeat and referral business. 
• Informs repair technicians of time allowances on each repair order, as needed. 
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. 
• Keeps abreast of new equipment and tools available and recommends purchases. 
• Ensures that the work areas and customer waiting area are kept clean. 
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. 
• Serves as liaison with factory representatives. 
• Ensures the proper care, storage, and inventory of special tools. 
• Ensures that customers’ service files are up-to-date and readily available for reference. 
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. 
• Prepares pricing guides and maintenance menus for frequent labor operations. 
• Handles customer complaints immediately and according to dealership’s guidelines. 
• Establishes and maintains follow-up with all customers to confirm satisfaction with the service experience, in a timely fashion. 
• Maintains safe work environment, clean and organized work area and department.
• Inspects Repair Order Hard Copies for proper documentation of customer complaint, cause and correction
• Inspects “Flag-Time” verses actual time to ensure they are within manufacturer guidelines.
• Manages all employees in the Service Department, Service Porter’s, and Service Advisors. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Other additional duties as assigned by management

 

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Parts Driver

Summary:
Delivers and picks up parts and equipment for the dealership.

Essential Duties: but not limited to this list.

• • Picks up and delivers parts and equipment to customers, satellite stores, wholesale accounts, and vendors.
  • Checks with the parts manager, wholesale representative, inventory control administrator, parts counter people, or shipping and receiving clerk before leaving to coordinate any last minute pick-ups or deliveries.

• Checks with the body shop each day to determine immediate parts needs.
• Delivers parts to body shop when needed and distributes to appropriate body technicians.
• Verifies that invoice matches purchase order for each pick-up.
• Checks payments received with the invoices for each delivery.
• Keeps an accurate log of daily deliveries and pick-ups. Requests recipient’s signature on each delivery entry.
• Unloads truck each night. Turns in all paperwork and undelivered parts.
• Handles basic maintenance of the truck including filling tank with gas, checking oil, keeping it clean, and making sure required inspections are performed.
• Advises parts manager if delivery trucks need major repairs and maintenance.
• Helps maintain the professional appearance of the parts department.
• Assists service department as needed with attendant responsibilities of managing the drop-off and pick-up of customers’ cars.
• Helps with stocking and posting orders when they arrive to expedite delivery to shop technicians and wholesale accounts.
• Maintains professional appearance.

 

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Fleet Coordinator

Job description:

The Service Fleet Coordinator responds to the needs of our clients, sales managers, and service advisors. A friendly voice coupled with a “can do” attitude and a driven commitment to complete customer satisfaction are required skills to succeed in this role.
Job Responsibilities:

• • Coordinator is a hands-on, highly responsive customer advocate.
  • Listen to clients and immediately handle customer needs.
  • Coordinator works in a TEAM culture, interacting frequently each day with service department personnel to ensure customer needs are met ASAP.
  • Manage a fleet of loaners vehicles.
  • Inspect for damage after each loaner is returned.
  • Fuel
  • Charging level up
  • Cleanliness
  • Maintain the Mileage for loaners – know when it’s time to retire vehicle from the fleet.
  • Work with the sale manager when new fleet loaners are needed.
  • Coordinator for service team
  • Handle scheduling valets pick up appointments.
  • Handle scheduling returning clients vehicles when done.
  • Communicate directly with clients, service advisors, and team members to ensure smooth process from start to finish.
  • Clearly stating expectations

• Engage customers with outbound phone, email chat and text communications.
• Outstanding verbal and written communications are required.
• Coordinator must be able to multitask very quickly and efficiently.
• Coordinator must be technologically inclined.  Speed, accuracy, and attention to details are required skills.
• Other projects assigned by management.
• Help maintain a clean and organized work area /department.

 

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Mercedes-Benz Brand Consultant

Our sales consultants are responsible for all aspects of the car sale from lead generation to car delivery. They are expected to have a great understanding of the product and be able to articulate product specifications to the customers.

Requirements

• Exhibit high level of commitment to customer satisfaction.
• Keep abreast of new products, features, accessories, etc., and their benefits to customers
• Know and understand equity and values, and is able to explain depreciation to the customer
• Valid driver’s license and clean driving record
• Strong organizational skills

Job Responsibilities:

• • Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot
  • Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
  • Fully explain product performance, application, and benefits to prospective clients
  • Describe all optional equipment available for customer purchase
  • Offer test drives to all prospects while following dealership procedure to obtain proper identification from customer prior to test drive
  • Establish personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet and exceed those goals
  • Attend product and sales training courses as requested by sales manager
  • Write complete sales orders and process paperwork in accordance with established dealership policies

• Prepare sold vehicles for customer delivery prior to customer arrival
• Deliver vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork
• Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department
• Follow up on all post-delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Not limited to this list of duties

 

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Lot Porter

You are expected to demonstrate behaviors consistent with our Company’s Values in all interactions with our clients, team members and vendors.

 

Job description and responsibilities (include but are not limited to):

• Drives dealership vehicles and customer cars to designated areas
• General cleanup of vehicles
• Maintain lot and sidewalks
• Move inventory around.
• Keeps new and used vehicle lots neat, clean, and organized as directed by management.
• Provides transportation when needed
• Must be alert of traffic flow on the lots.
• Must follow all company safety policies and procedures and immediately report all accidents to a manager.
• Accurate paperwork
• Assist transporters
• Keep showroom cars clean and wiped down.
• No keys are to be unattended at any time.
• All keys get returned to key box
• Be mindful of the small details
• Other duties may be assigned by management.

Job Requirements:

• Must be 21 years of age or older
• Must have a valid driver license in the state that you will work
• Must have a good driving record
• MUST be able to operate both standard and automotive vehicles.
• Must be able to work full time, weekends, and holidays.
• Must have great customer service attitude!

 

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Service Porter

Summary:

Maintains a safe, clean working environment for all dealership employees and customers.

 

Essential Duties but not limited to this list:

• • Cleans the service and customer areas.
  • Performs routine building maintenance in such a manner as to minimize interruption of customers or employees.
  • Washes all windows, glass doors and glass panels throughout service area.
  • Mops, or vacuums, and cleans service waiting area, offices, technicians’ locker room and lunchroom, halls, and shop bathroom.
  • Sweeps technician stalls, service department, halls, and vending areas.
  • Cleans all signs, posters, service signs, mirrors, fans, and vending machines.

• Maintains hot beverage areas by cleaning counter surfaces and related supplies as needed.
• Cleans bathrooms and restocks paper supplies as needed.
• Cleans driveway and sidewalks, removing debris as necessary.
• Cleans power equipment.
• Empties and cleans all trash receptacles, inside and outside.
• Maintains equipment and cleaning supplies.
• Cleans oil storage tanks according to procedures.
• Removes any old scrap parts from shop after checking with parts manager.
• Assists technicians with oil and water spills and with emptying drain tubs.
• Runs errands as directed by foreman, or Service Manager.
• Understands and complies with OSHA Right-to-Know and other federal, state, and local regulations.
• Must have Valid Driver’s License
• Maintain a clean driving record.
• Uses proper eye, hand, and body protection when using products that require protection.
• Moves vehicles to and from service line.
• Vacuums and cleans customer vehicles as directed.
• Inspects vehicles in drive, as directed
• Help keep a clean and organized work area, department, and dealership.
• Performs other duties as assigned by management

 

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Service Writer

Summary:

Automotive service writers greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

 

Essential Duties but not limited to this list:

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
• Prepares a repair order showing time, cost, and labor estimates for service.
• Write a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Obtains customer’s signature on repair order; provides customer with a copy.
• Establishes customer’s method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up to date.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
• Maintains a professional appearance.
• Keeps work area clean.
• Other tasks as assigned

 

Apply Online