Careers

Parts Driver

Summary:

Delivers and picks up parts and equipment for the dealership.

Essential Duties: but not limited to this list.

• Picks up and delivers parts and equipment to customers, satellite stores, wholesale accounts, and vendors.
• Checks with the parts manager, wholesale representative, inventory control administrator, parts counter staff, or shipping and receiving clerk before leaving to coordinate any last-minute pick-ups or deliveries.
• Checks with the body shop each day to determine immediate parts needs.
• Delivers parts to the body shop when needed and distributes them to the appropriate body technicians.
• Verifies that the invoice matches the purchase order for each pick-up.
• Checks payments received against the invoices for each delivery.
• Keeps an accurate log of daily deliveries and pick-ups and requests the recipient’s signature for each delivery entry.
• Unloads the truck each night and turns in all paperwork and undelivered parts.
• Performs basic truck maintenance, including filling the gas tank, checking oil levels, keeping it clean, and ensuring required inspections are completed.
• Advises the parts manager if delivery trucks require major repairs or maintenance.
• Helps maintain the professional appearance of the parts department.
• Assists the service department as needed with responsibilities related to managing the drop-off and pick-up of customers’ vehicles.
• Helps with stocking and posting orders upon arrival to expedite delivery to shop technicians and wholesale accounts.
• Maintains a professional appearance at all times.

Fleet Coordinator

Job description:

The Service Fleet Coordinator responds to the needs of our clients, sales managers, and service advisors. A friendly voice coupled with a “can do” attitude and a driven commitment to complete customer satisfaction are required skills to succeed in this role.

Job Responsibilities:

• Acts as a hands-on, highly responsive customer advocate.
• Listens to clients and promptly addresses customer needs.
• Works in a team-oriented culture, interacting frequently with service department personnel to ensure customer needs are met as soon as possible.
• Manages a fleet of loaner vehicles.
• Inspects loaner vehicles for damage after each return.
• Ensures loaner vehicles are properly fueled.
• Monitors and maintains appropriate charging levels for vehicles.
• Maintains cleanliness of all loaner vehicles.
• Tracks mileage for loaner vehicles and determines when vehicles should be retired from the fleet.
• Works with the sales manager when new fleet loaner vehicles are needed.
• Serves as a coordinator for the service team.
• Schedules valet pick-up appointments.
• Coordinates the return of client vehicles upon service completion.
• Communicates directly with clients, service advisors, and team members to ensure a smooth process from start to finish.
• Clearly communicates expectations to clients and team members.
• Engages customers through outbound phone calls, email, chat, and text communications.
• Demonstrates outstanding verbal and written communication skills.
• Multitasks quickly and efficiently in a fast-paced environment.
• Demonstrates strong technological proficiency with speed, accuracy, and attention to detail.
• Completes additional projects as assigned by management.
• Helps maintain a clean and organized work area and department.

Mercedes-Benz Sales Consultant

Our sales consultants are responsible for all aspects of the car sale from lead generation to car delivery. They are expected to have a great understanding of the product and be able to articulate product specifications to the customers.

Requirements

• Exhibit high level of commitment to customer satisfaction.
• Keep abreast of new products, features, accessories, etc., and their benefits to customers
• Know and understand equity and values, and is able to explain depreciation to the customer
• Valid driver’s license and clean driving record
• Strong organizational skills

Job Responsibilities:

• Approaches, greets, and offers assistance or direction to every customer entering the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Fully explains product performance, application, and benefits to prospective clients.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects, following dealership procedures to obtain proper identification prior to the test drive.
• Establishes personal income goals consistent with dealership productivity standards and develops strategies to meet or exceed those goals.
• Attends product and sales training courses as requested by the sales manager.
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery prior to the customer’s arrival.
• Delivers vehicles to customers, ensuring they understand operating features, warranty coverage, and all related paperwork.
• Introduces customers to service department personnel to emphasize the quality and efficiency of available service repairs and maintenance.
• Follows up on all post-delivery items, including tag/title work, “we-owes,” and special requests to ensure customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and enhances customer satisfaction.
• Performs additional duties as assigned and not limited to the responsibilities listed above.